Shipping policy

Last updated: October 23, 2026

Thank you for shopping with Roma Rosales. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Order processing
Every PRESENZA product is handmade. In-stock orders are packed by hand and ship within 1–3 business days (Monday to Friday, excluding holidays). Orders placed after noon Central Time, on weekends or on holidays begin processing the next business day. You will receive an email with your tracking number as soon as your order ships.

Shipping methods and delivery times
Available shipping methods and estimated delivery times are shown at checkout. Delivery times are estimates, not guarantees, and begin once your order ships. They may be affected by carrier delays, weather or other events outside our control.

Shipping costs
Shipping charges are calculated at checkout based on your destination, the weight of your order and the shipping method you choose. Free standard shipping may be offered on selected orders, as shown at checkout.

Shipping destinations
We currently ship only within the United States, including P.O. boxes.

Address accuracy
Please check your shipping address at checkout. If you need to correct it, contact us as soon as possible; we cannot change the address once the order has shipped.

Warm weather
Our creams are water-free whipped tallow balms. In hot weather they may soften or partly melt in transit. This does not affect their quality: place the jar in a cool spot and it will set again.

Damaged, lost or delayed packages
If your order arrives damaged or with a missing or wrong item, email us within 7 days of delivery with your order number and photos of the product and the package. We will send a replacement or refund the affected items.
If your tracking shows no movement for 10 business days, or the carrier confirms the package is lost, contact us and we will send a replacement or a refund.

Order changes and cancellations
Need to change or cancel your order? Contact us as soon as possible. We can usually make changes before your order ships; once it is in transit, we cannot modify it. Refunds for cancelled orders are made to the original payment method.

Questions?
Write to us at info@romarosales.com or use the details in our Contact Information policy.